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फ़ोन
+91 96067 55988
संपर्क करें
contact@ruhh.in
दुकान की जानकारी

10:00 AM - 6:00 PM

दिशा-निर्देश

No.37/1 0, Karthik Mansion, Sree Dharmarayaswamy Temple

Road,Nagarathpet, Bangalore, Bengaluru (Bangalore) Urban,

Karnataka, 560002

No.37/1 0, Karthik Mansion, Sree Dharmarayaswamy Temple

Road,Nagarathpet, Bangalore, Bengaluru (Bangalore) Urban,

Karnataka, 560002

10:00 AM - 6:00 PM

शिपिंग नीति

For orders being shipped within India, the payment can only be accepted in INR. Prices will be MRP and CGST/SGST and IGST, as applicable.

In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below

  1. a) Passport with Visa Copy
    b) Driving license
    c) Employment card
    d) Any other government issued ID proof of the country of residence.

International Orders: Payments for International Orders are accepted through PayPal gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.

For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges.

For International Orders you will be required to send us government-issued photo Identity proof preferably: 
a) Driving License
b) Passport
NOTE: Indian issued cards will not be accepted for international orders.

Any other import duties or charges (VAT) levied in the destination country of the shipment has to be borne by the customer. These Duties or Taxes are to be paid extra as per actuals and are subject to change.

S.No

Country

Import Duty (Values in %)

Additional VAT/tax

Additional

1

The US

5.8

0

2

The UK

5

20

3

Canada

8.5

5

4

The UAE

5

5

5

Australia

5

11

6

Singapore

0

7

7

New Zealand

0.05

15

3% Entry Fee

8

The Netherlands

4

21

9

Germany

0

20

10

Nepal

9.5

0

11

Saudi Arabia

5

0

All these rates are subject to changes and to be borne by the customer as per actuals at the time of delivery.

 

Delivery Schedule

We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.

A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order and find the order status.

Express Delivery option available for select pin codes for select cities ( Delhi, Mumbai, Hyderabad, Chennai and Bangalore) for select products Under this option the product will be delivered the next day subject to the condition that the order is placed by 2PM.

Orders placed after 2 pm for NDd pincodes will follow the TAT of T+2 days, and for other pincodes it will follow a regular TAT of 5/7 days for domestic orders.

It is not applicable for International Orders as it will continue to follow the Turn Around Time of T+15 days

 

 

Shipping Policy

SHIPPING DESTINATIONS

In India, Www.ruhh.in serves to selected cities. Please check if we deliver to your pincode in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

We also provide international delivery to the following countries: 
Australia 
Singapore 
UAE 
UK 
USA 
Canada
New zealand

For orders above Rs 2 lakhs customers need to provide a PAN card. if PAN card is not available, Form 60 will be given to the customer and it should be filled and signed by the customer.The form 60 should be supported with a copy of address proof like passport, green card or driving license

NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

 

 

SHIPPING & HANDLING CHARGES

Domestic Order: We provide free shipping within India.

Certain Logistic partners may request for an ID proof while delivering the shipment. When the original recipient is not available and the shipment value is high, the delivery agent may request for ID proof from whomever is collecting the shipment at the mentioned address on behalf of the customer. This is to ensure correct and safe delivery of the product.

International Order: In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.

Custom Clearance: All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.

Shipping Partner: Our domestic logistic partner is Blue Dart,  Delhivery & Ecom Express. Our international logistic partner is UPS.

NOTE: In case of International order, customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.

 

TRACK ORDER

All registered customers have the option to track their orders by clicking on  Track Order

TIME TO DELIVER

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Domestic Orders

The product is delivered within 5-7 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE: Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:
a) Pan card
b) Driving License
c) Passport
d) Voter identification card
e) Postal identification Card (Aadhar) 
 

Delivery Time for International Orders

The product is delivered within 7-21 working days outside India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE: Recipient needs to produce passport or driving license for receiving the delivery.
For any customer assistance, you can call on our toll-free number _________________or write to support@Ruhh.in

Transit Insurance: All goods will be fully insured by Ruhh Company Limited until they reach you, so your purchase is 100% safe.

 

If there is a public holiday or Sunday, the TAT for express delivery will extend by another day.

Customers are advised to expect the delivery by the date mentioned under Express delivery option.